1. Introduction

At AnkaraStyle Fit Ltd, customer satisfaction is a priority. This Refund, Return & Cancellation Policy outlines the conditions and processes for returns, refunds, and order cancellations for all purchases made through our platform.

We aim to maintain a fair, transparent, and hassle-free experience while protecting both our customers and business operations.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Item must be unused, unworn, and unwashed
  • Item must be in original packaging with all tags intact
  • Return request must be initiated within 7–14 days of delivery
  • Valid proof of purchase (order ID or receipt) must be provided

Returns that do not meet these conditions may be declined.

3. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear and underwear
  • Socks (if opened)
  • Customized or tailored products
  • Clearance or sale items (unless defective)
  • Opened accessories such as perfumes

4. Reasons for Returns

We accept returns under the following circumstances:

  • Wrong item delivered
  • Damaged or defective product
  • Size issues (exchange subject to availability)
  • Product significantly different from description or images

5. Return Process (Step-by-Step)

  1. Contact our support team via email with your order details
  2. Provide reason for return along with images (if item is damaged/incorrect)
  3. Wait for approval from our support team
  4. Ship the item back or arrange pickup (if applicable)
  5. Item undergoes quality inspection upon receipt

Returns without prior approval may not be accepted.

6. Exchange Policy

We offer exchanges under the following conditions:

  • Size mismatch
  • Defective or damaged items

Note:

  • Exchanges are subject to stock availability
  • If the requested item is unavailable, a refund or store credit may be provided

7. Refund Policy

  • Refunds are processed only after returned items pass inspection
  • Refunds may be issued via:
    • Original payment method, or
    • Store credit (if selected)

Processing Timeline:

  • Refunds are typically processed within 5–10 business days after approval

8. Cancellation Policy

  • Orders can be canceled only before shipment
  • Once an order has been shipped, cancellation is not allowed
  • Customers must follow the return process after delivery

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider
  • Processing times may vary depending on your financial institution
  • Contact our support team if the delay persists

10. Return Shipping Costs

  • Customer Responsibility:
    • Returns due to size issues or personal preference
  • Company Responsibility:
    • Returns due to damaged, defective, or incorrect items

Shipping costs are non-refundable unless the return is due to our error.

11. Inspection & Approval

All returned items are subject to a quality inspection.

Refunds or exchanges will be approved only if:

  • The product meets return eligibility conditions
  • The item is received in acceptable condition

We reserve the right to reject returns that do not comply with this policy.

12. Fraud Prevention Clause

To maintain fairness:

  • We reserve the right to reject suspicious or excessive return requests
  • Accounts engaging in policy abuse may be restricted or blocked

13. E-commerce Fashion-Specific Disclaimers

Sizing Disclaimer

Customers are advised to refer to size charts before placing an order.

Fit Variation

Fit may vary depending on body type, fabric, and design.

Color Variation

Product colors may slightly differ due to lighting conditions and screen settings.

14. Store Credit Option

Customers may opt for store credit instead of a refund.

  • Faster processing compared to bank refunds
  • Valid for 30–90 days from the date of issue
  • Can be used for future purchases on the platform

15. Damaged Package Handling

If your package arrives damaged:

  • Report the issue immediately upon delivery
  • Provide clear photo evidence of the packaging and product
  • Failure to report promptly may affect eligibility for claims

16. Policy Updates

AnkaraStyle Fit Ltd reserves the right to update or modify this policy at any time.

  • Changes will be posted on this page
  • Continued use of our services implies acceptance of the updated policy

17. Contact Us

For any questions, return requests, or assistance, please contact us:

  • Address:28, GALADIMA VILLAGE, OFF AIRPORT ROAD,ILORIN, KWARA STATE, NIGERIA

This policy is designed to ensure clarity, fairness, and a smooth shopping experience for all customers of AnkaraStyle Fit Ltd.